Lifeware products
IAG online
IAG online – the internet management system exclusively designed for information, advice and guidance contracts partnerships. Delivering accurate management information, whenever and wherever it is needed.
IAG online brings together nextstep contractors, their delivery organisations, key agencies and customers within a single system environment.
It drives business critical information at the right time to the right people, all within a monitored CRM environment. IAG online helps to ensure a successful contribution to achieving the national target of delivering advice sessions to customers who have basic skills.
Through an innovative combination of business management, CRM and online customer channels, the IAG onlineleads the way in the application of technology within the delivery of information, advice and guidance (IAG) to adults.
Covering every aspect of a contract partnership the modules deliver:
- Management reports – financial, budgetary, quality performance targets and membership activity
- Financial management covering budget, match funding, claim reports, purchases, income tracking, expenses, payments and requisitions processes
- Contact records and customer, staff and supplier databases
- Business management tools – KPIS, quality and best practice, business plan monitoring and training analysis
- People management support via staff/job profiles, training and development plans, performance reviews and absence management
- Clients – recording enquiries, tracking, targeting and building relationships.