Lifeware products
tenants online
tenants online software offers a range of services that supports tenants in areas that are often neglected giving them greater control. There is a huge difference between putting forms online that increase a tenants administration burden and offering intelligent online services that offer a viable alternative to traditional customer services routes.
The functionality includes the following features:
-
Tenant rent management
- Customer Consultation
- Fault Locator repair reporter
- Learning and work tools
- Arrears support
- Customer profiling
- Community hub
- Reporting services
When combined with other modules of the series, an organisation is offering their tenants a true housing plus service.
It will help you empower your customers to:
- Manage their rent account online - including the facility to pay rent online
- Report a repair, via the fault locator tool
- Report service complaints
- Report cases of anti-social behaviour
- Read relevant neighbourhood and community information / news
- Request for a transfer or exchange
- Request for their tenancy to be terminated
tenants online means that online services are not provided in isolation but are part of a wider and improved tenant experience.